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Returns & Refunds Policy

Exchanges, Returns & Refunds Policy Shop with confidence with our worry-free returns policy!


We want you, our customer, to have complete satisfaction every time that you shop with us. We do understand that there are times when you will want to return an item or items back to us. You are able to make a return within 14 days of your purchase.


UK Returns

We offer FREE UK RETURNS for all orders placed on our website! Please email us at returns@metalrock.co.uk to obtain your pre-paid returns label and then send back your item(s) with the original purchase details to our address.


International Returns

Customer, is responsible for the cost of returning the item to us. It can be shipped back via a service of customer choice although we do recommend a secure trackable method that requires a signature on delivery.


Exchanges

If you are EXCHANGING an item then please email returns@metalrock.co.uk to inform us that you are returning an item for exchange and give full details of your exchange requirements. Any goods returned back to us must be in saleable condition with labels and packaging intact. We cannot exchange if the item has been worn or washed.


Refunds

Once the item(s) has been returned to us, the refund will be processed within 3-5 working days. We will refund the cost of the purchase in full less postage charge where applicable. This is providing the goods are returned to us in their original condition with all the labels and tags attached and in all the original packaging. We cannot refund if the item has been worn or washed.


YOUR RIGHTS TO RETURN GOODS ARE PROTECTED UNDER THE CONSUMER CONTRACT (DISTANCE SELLING) REGULATIONS 2014.